Touchdog 'Critter Hugz' Designer Character Dog Mats

Thank you for shopping with Leti Toys Shop! Your satisfaction is our priority. Please review our return and refund policies carefully to ensure a smooth process.

Eligibility for a Refund

Products must be returned within 30 calendar days of purchase. Contact our Customer Support to obtain a Return Authorization Form and Label for your return. Items must be returned in the same condition as received, undamaged, and with original tags and packaging.

Once your item is received and inspected by our team, we will process your refund. Refunds are issued to the original payment method. For credit card payments, refunds may take 5–10 business days to appear on your statement. If the item is damaged or the return is initiated after 30 days, it will not be eligible for a refund.

For further assistance, please contact us at letitoysshop@gmail.com or via our Contact Us form.

Damaged, Defective, or Incorrect Items

If you receive an incomplete, damaged, or incorrect item, we’re here to help. Contact Customer Service at letitoysshop@gmail.com or via our Contact Us form within 30 days of receipt. Eligible items can be exchanged or refunded.

Return Requirements
Items must be new, unused, unaltered, and free from odor or dirt. Products must be returned in their original packaging with company hang tags and manuals attached.

If the item does not meet our Return Policy requirements, it will be sent back to you, and additional shipping charges may apply.

Frequently Asked Questions

How Many Days Do I Have to Make a Return?
You have 30 days from receiving your parcel to submit a return request and ship the item back to us.

When Will I Receive My Refund?
Once we receive your return, refunds are processed immediately. Refund timelines depend on your payment method:

• Credit cards: Refunds reflect within 3–5 business days
• Debit cards: Refunds may take 1–2 weeks, depending on your card provider

Can I Return a Gift?
Yes, gifts can be returned, but only for an exchange or store credit. Contact Customer Service at letitoysshop@gmail.com or use our Contact Us form for assistance.

How Do I Use My Store Credit?
Store credit is issued as a unique discount code. Simply enter this code in the Discount Code field during checkout to apply it.

COVID-19 Shipping Update

Due to the ongoing pandemic, shipping carrier delivery times may be delayed. Standard shipping within the USA typically takes 8–15 business days. Please note that current circumstances may affect these timelines, and delays are possible.

Thank you for your understanding and patience. For further assistance, don’t hesitate to contact us at letitoysshop@gmail.com or through our Contact Us page.